Baldur Bjarnason

... works as a web developer in Hveragerði, Iceland, and writes about the web, digital publishing, and web/product development

These are his notes

Just had to deal with an “AI” customer service chatbot for the first time

The software industry honestly deserves to burn to the ground for thinking for even a seconds that this miserable, condescending, “aw shucks” experience is acceptable customer support

Just fuck right off